Train the Trainer course Monday 30 June 2025 (11:00-12:00 CEST).
Part 1 of this course provided by Tech4Efficiency EDIH will delve into the exciting world of the hospitality industry, exploring hotel performance and guest experience overviews.
Part 2 will present the success story of Jaippy, a Spanish SME that provides an intelligent system to guide hotels to improve customer satisfaction and increase profitability. The company, looking to accelerate product development, required assistance from Tech4Efficiency to implement a web scraping system to manage customer reviews and optimize hotel services.
As the hotel industry requires a tool to measure, with objective data, a customer’s satisfaction experience from the time they stay at a hotel until they leave, the company was looking to develop a comprehensive feedback system that could integrate advance analytics and AI. Join us on this course to explore a solution that tackles these challenges and collects relevant and essential data from the hotel sector to revolutionize guest experiences and operational efficiency.
Don’t miss this opportunity to explore an initiative that will enhance hotel performance and contribute to the wider tourism ecosystem.
Course agenda:
- Overview: Hospitality industry
- Success Story: Jaippy
- Customer needs
- Customer solution
- Results and impact with examples
- Lessons learned
- Key takeaways
- Questions & answers (participant discussion)
To enrol in and access this course and materials, please visit the eLearning Platform.
Course Provider: Tech4EfficiencyEDIH
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- Online only
Practical information
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- Online only
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