Design of user-centred services

Training session on 8 May 2023 (11:00-12:00 CET) that will provide guidelines for EDIHs on the design of user-centred services.

Effective service design is key to the success of an EDIH. User-centred service design is a process that EDIHs can use to meet local demand for digital transformation support.

The two main objectives of this training course are to:

• Improve the quality of EDIH services by aligning EDIH strategy and deployment with customer requirements;
• Inspire participants by showcasing the process followed by an EDIH in the design and implementation of a specific service.

Course agenda:

11:00 – 11:05 Introduction

11:05 – 11:30 Designing user-centred services for the private and public sector

11:30 – 11:45 Inspiring use case from an EDIH

11:45 - 11:55 Q&A session

11:55 – 12:00 Wrap up

To enrol in and access this course and materials, please visit the eLearning Platform and follow the steps outlined in the EDIH Academy Trainee User Guide below.

Course provider: CARSA (DTA Team)