Good Practice: Process to Scale EDIH Service Delivery and an Example of a Client Pathway

Train the Trainer course on Wednesday April 9th 2025 (15:00-16:00 CET).

Part 1 of this course will present an overview of ENTIRE EDIH, along with the challenges it faced in ramping it's ability to deliver a suite of digital services. A detailed walk through of the process followed will be presented along with a summary of lessons learned and results. 

Part 2 will explore the case study of a client (Place Engage) that worked with ENTIRE and went through the process outlined above.

As the EDIH model for delivering services to clients is relatively new, the processes can bring different challenges to EDIHs, including the ability to efficiently scale and deliver high-demand services. Join us on this course to explore a comprehensive process for structured service delivery that allows accurate administration and reporting, and the effective communication and management of clients and stakeholders.

Don't miss this opportunity to, not only gain an understanding of comprehensive processes to service delivery, but also learn about a specific case study of an SME that followed this path and process with ENTIRE EDIH.

Course agenda:

• ENTIRE EDIH Overview
• The Challenge
  • The Stakeholders
  • Walton Delivery Team
  • Services
• The Process Explained
  • Lessons Learned
• Results
• Case Study of a Client Pathway (Place Engage)

To enrol in and access this course and materials, please visit the eLearning Platform.

Course provider: ENTIRE

Presented by: Phelim Dowling, Stephen Barnes