Success Story: Elevating Communication: AI Assistant Leap

Train the Trainer Course on Thursday 21 November 2024 (11:00-12:00 CEST)

Part 1 shares reusable information on automotive retail, covering the market landscape, digital retailing, benefits, the use of AI, customer journey, and future trends.

Part 2 presents the success story of Adria P.A., a Renault and Dacia dealership, which implemented an innovative AI communication assistant to enhance customer interactions. Recognizing the challenge of managing communication effectively in a fast-paced automotive retail environment, Adria P.A. sought to improve customer service and streamline internal processes.

To address this, Adria P.A. collaborated with digital innovation experts to develop a communication assistant powered by artificial intelligence. This AI solution is designed to assist staff in managing customer inquiries more efficiently, ensuring that responses are timely and accurate. By leveraging natural language processing and machine learning algorithms, the assistant can understand customer queries, provide relevant information, and even escalate issues when necessary.

As a result of implementing this AI-powered communication assistant, Adria P.A. experienced significant improvements in customer satisfaction and operational efficiency. The solution not only reduced response times but also empowered staff to focus on providing personalized service, ultimately enhancing the overall customer experience.

Course Agenda:

• Overview: Automotive retail, digital retailing, benefits of AI, customer journey, and future trends
• SME Success Story: Adria P.A.
  • Customer needs
  • Customer solution
  • Results and impact
  • Lessons learned
  • Key takeaways
• Questions & Answers (Participant Discussion)

To enrol in and access this course and materials, please visit the eLearning Platform.

Course Provider: EDIH Adria