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European Digital Innovation Hubs Network

Good practice: Seamless client journey

Details

Publication date
10 July 2024

Description

Train the Trainer course on Thursday 18 July 2024 (11:00-12:00 CEST).

The first part of the course will share useful and reusable information on how to attract SMEs to Test Before Invest services.

The second part will present how DATAlife accompanies SMEs on a 'Seamless client journey' that ensures the delivery of tailored services and best-fit solution matching for every customer. It will explain how the EDIH has created a workflow that functions as a one-stop shop for SMEs, directing them either to technological services and the best member of the consortium to provide them, or non-technological services or even commercial technological providers outside the consortium.

Key technologies include AI, IoT and cybersecurity.

Key sectors include agricultural biotechnology, food biotechnology, healthcare, fishery, maritime, food & beverage, paper & wood

Course agenda

  • Overview: How to attract SMEs to Test Before Invest services
  • Good practice: Seamless client journey
    • What SMEs need when they come to the EDIH
    • Our workflow to adapt to SMEs different needs
    • Results and impact with examples
    • Lessons learned
    • Key takeaways
  • Questions & answers (participant discussion)

To enrol in and access this course and materials, please visit the eLearning Platform and follow the steps outlined in the EDIH Academy Trainee User Guide below.

Course provider: EDIH DATAlife (ES)

Files

EDIH Academy User Guide - Trainee
English
(808.7 KB - PDF)
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