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European Digital Innovation Hubs Network

EDIH Network: Online discussion session on the use of AI infrastructures to enhance the customer journey

Description

The DTA is pleased to invite you to join us on an exclusive online open discussion session to explore how EDIHs are using, or planning to use, AI infrastructures to enhance the customer journey. 

Details of the session:

Date: 18/07/2025

Time: 10:00-11:30

Moderators: DTA

Connection Link: Join Here 

Why attend? 

This session offers EDIHs across the Network a valuable opportunity to gain insight into how other EDIHs are using, or planning to use, European AI innovation infrastructures to ensure an enhanced and more flexible AI and digital journey for European companies and the public sector – and to share your EDIH’s experiences and plans. You will also learn how EDIHs are supporting customer adoption of GenAI and be able to share your own experiences with your peers

The open discussion will feature an interactive Q&A with the audience, during which we encourage participants to join the discussion and share their insights and experiences. Throughout the session, we will use Slido exercises to invite all participants to share their views.

Agenda

  • Welcome and introduction

  • Discussion sessions: 

    • How EDIHs are using, or planning to use, AI infrastructures to enhance the customer journey

    • Supporting GenAI adoption

    • AI infrastructure support needs

  • Next steps

Do not miss this opportunity to join the discussion and contribute your perspective on the matter!

Files

Pre-session guidance document
English
(1.59 MB - DOCX)
Download