Succesverhalen en goede praktijken

Jaippy, a Spanish SME, offers innovative solutions for hotels to improve customer satisfaction and increase profitability. The challenge is to measure, with objective data, a customer's satisfaction experience from the time they stay at a hotel until they leave. This involves capturing and analysing various touchpoints throughout the customer's journey. From the moment a guest books their stay...

Papageorgiou General Hospital, a pioneer in the Greek Public Health sector, required assistance managing the health data of millions of patients, data that had been collected over the last 20 years, this predominant need was identified and handled by CERTH, partner of smartHEALTH.

Hospitals are a valuable source of Real-World Data (RWD), meaning data that comes from daily clinical practice and can...

Across many SMEs, there exists a substantial gap in AI competencies at every organisational level. While the excitement around AI is palpable, many employees find it challenging to understand the fundamentals of the technology, how it operates, and which specific methods and tools are relevant to their work.

In particular, team members often struggle to distinguish between AI's theoretical...

In addition to annual planning, the parish had well-established structures for managing recurring weekly tasks. Over time, these structures became more complex as the team grew in size. By the time they sought assistance, their resources were so deeply entangled in these processes that there was little room left for optimisation amid daily operations. They recognised that many of their processes...

Synclair Vision AB, a young university spin-out and an innovator in surveillance technology, specializes in cutting-edge drone-based camera systems that integrate advanced optics, AI analysis, and depth perception. The technology delivers comprehensive aerial surveillance solutions for enhanced situational awareness across defense and civilian sectors.

Synclair Vision, faced a significant challenge...

Region 10 consists of ten collaborating municipalities in the inland areas of Västerbotten and Norrbotten, which have long discussed the use of large drones for postal and parcel deliveries between the municipalities. Challenges are difficulties in introducing a new mode of transport requiring new technology. Also long distances between the  municipalities  are challenging. Last but not least -...

Meifort GmbH & Co. KG, a traditional family business with over 160 years of experience, has adapted to growth, change, and digitalization. Committed to sustainability, Meifort invested in photovoltaic systems and electric company vehicles. However, while the transition to electric vehicles aimed to support sustainability and cost efficiency, the billing of charging costs became complex and time...

Founded in 2009, UAB "Start in" operates under the patented trademark "Starttravel" and has built a strong reputation for its expertise in organising trips, conferences, training sessions, and various other activities for institutions, companies, and organisations both in Lithuania and abroad. Additionally, the company offers a wide range of tourism services, including ticket sales for flights...

The main challenge addressed by this advanced training was the need for more sophisticated digital skills among employees in small and medium-sized enterprises (SMEs) in Extremadura. While many workers had basic knowledge of spreadsheet tools like Microsoft Excel, they lacked the advanced capabilities required to perform in-depth data analysis, automate processes, and make data-driven decisions...

M.O.E. operates in the specialised fields of certification, measurement, and inspection, supporting the implementation of verification guidelines for power generation systems. While their core business is highly technical, the challenge tackled in this project emerged from their administration department, which plays a crucial role in ensuring the company's smooth operations.

The department faced a...