Olga Shapoval has over 20 years of practical experience and expertise in leadership roles across corporations, manufacturing, public, and financial organizations. She has strong skills in community building and is the implementation leader of the Eastern Ukraine EDIH (European Digital Innovation Hub). Olga also leads one of the EEN contact points in Ukraine. Since 2018, she has been the Executive Director of the Kharkiv IT Cluster, where she has been instrumental in developing technological ecosystems and establishing strategic partnerships with government bodies and educational institutions. Olga is currently pursuing a PhD and is writing her dissertation on "Management of International Competitiveness of Small and Medium Enterprises Based on the Cluster Approach." She holds a Master's degree in Finance and International Marketing, and an MBA from the Open University, London (AMBA-certified).