KPI - Frequently Asked Questions (FAQ)

Although the frequency of reporting is not predefined, we would encourage you to report data related to delivered services, collaborations and events continuously (and at least monthly). In any case, it is, mandatory to update the data in preparation for the review meetings at month 18 and 36, as stated in the Grant Agreement. 

KPIs will be checked individually (for each EDIH case by case) only at M18 and M36 by the EC, based on the targets agreed in the grant agreement. The data collected thanks to the KPI tool will also be used by the DTA for the annual impact assessment reports, which will focus on monitoring the performance of the whole EDIH Network, and related trends. 

Any member of the EDIH with access to the platform will be able to visualise and edit data. Member States representatives are also granted a separate access in order to view data from EDIHs in their respective country. EC and DTA with authorized access also have access to visualise the data. 

No. The registered data will be visible to the members of the respective EDIH. EC and DTA staff with authorized access will be able to view all records, while authorized MS Member States representatives will be able to view data of EDIHs from the respective country. 

No. The online reporting tool and related explanations are only available in English, as the KPI tool is designed to be used by the EDIHs, not by their customers. 

No, the DMA is not a prerequisite to register a new service, but the registration of the customer is. 

Even though the company is registered to the Chamber of Commerce, you need to register any customer in the KPI portal/reporting system. 

Yes. If the service is registered as “Ongoing”, once it is finalised and invoiced the status of the registered service should be updated, along with all other relevant updates to the recorded data. 

Yes, the EDIHs are expected to register each substantial service under the most fitting Service category. The four service category options are not subject to any update. 

One training is provided to one customer: SME or PSO, without regard to the number of attendees. If you provide several trainings to the same customer (SME/PSO as a whole and not the number of participants), each of these trainings should be reported separately. One training reported corresponds to one training case with one customer. 

Services provided in collaboration can be counted and registered as KPI for both (all) EDIHs involved. 

Yes, you can collaborate and e.g., share infrastructures with other EDIHs, to improve the impact. Such cooperations should be reported under EDIH Collaboration. On the other hand, the reporting of all substantial interventions/services to SMEs (or PSOs) should be treated on individual basis, per customer. This will include both DMA performance and reporting of service-related information (KPIs). 

If you are an EDIH funded by Digital Europe, using the DTA tool is mandatory, because of the need to have all the data in one database. However, you will be able to use your CRM tool for example and then import the data in the DTA tool. 

The price list can be changed, but as it is part of the Grant Agreement, this means that, in principle, a grant amendment is needed. The EDIH should contact the Project Officer to agree on how to proceed, on a case-by-case basis. 

Events are services just like the others, whatever is the number of participants or the objective. The only difference is that, if your national legislation allows it, you can record them as zero-value services - for the European Commission this is perfectly acceptable. 

The list of attendees is not a mandatory field to fill in when reporting an event. You just need to communicate the number of attendees and the delivery mode. You are free to share the data of the participants if you find it relevant, and if the GDPR is respected, using the most suitable type of file.

You can find the general guidelines on GDPR on the platform, here.

Registered EDIH collaborations are typically on a strategic level and more ample than the coorganisation of one event: it means a long-term partnership. Depending on the context, you could fill in the “collaboration with other stakeholders” tab. However, when we are talking about an occasional event where the EEN participated, it makes more sense to register it simply as an event. 

The value billed should be the value of the invoice sent to the SME, so in this case it should be the full cost amount. 

In the case of services provided to public entities, it is not mandatory to report the value to be declared as State Aid. The price of the services are not relevant for the public sector (state aid does not apply). 

Yes, one customer can appear several times between and within categories in the target section. And then, every actual service provided to one customer corresponds to one line in the tool. 

Regarding the services: under the last tab of the tool (allocation of services), you should always fill in the expected services, meaning the one you agreed and signed with the EC (in your example the targeted 40 test before invest). 

We advise you to fill it once, when starting to use the tool. Then, it will just help you to monitor and compare with the services you are actually performing, to see how close you are from reaching the objectives. 

On the first KPI tab (reporting of services delivery), you need to fill in one by one the actual services you perform, even if they don't match the objectives. 

In relation to the reporting of workshops, "customer" in the context of service delivery corresponds to an SME/PSO, not to individuals. If you are reporting a workshop given to one customer, with 30 attendees from this one customer, you should report it under Training and skills development and record 30 as the number of attendees (although the number of attendees is not a mandatory field). On the other hand, if the workshop consists of an event with the attendance of 30 different customers (30 separate SMEs/PSOs) then you should report it under "Reporting of EDIH's events" with the number of attendees as 30.

A reported event can be any kind of activity organized in the context of the EDIH and thanks to the project’s funding (e.g., workshop, webinar or road show). Events are “just like services”, but normally delivered to many customers (not necessarily registered) and may be considered as “zero value” in terms of State Aid. 

Any kind of relevant collaboration partner which is not an EDIH, e.g., EEN. Note that EDIH Collaboration reporting only refers to external stakeholders, not to partners within the EDIH. 

Yes, the digital maturity assessment of a customer is a service, which can fit any of the categories listed, depending on the context. 

If it’s something done in the context of the EDIH activity and thanks to the funding, then yes. 

Yes, it is now possible to upload information for all tabs such as “Reporting of EDIH services delivery”, “’ Reporting of EDIH's events”, etc. via csv. 

You are currently able to bulk upload customer (separate documents for PSO and SME) through the main table of the KPI tool.    

Once you do that, the customer will appear in the register and you will have the possibility to register KPI related data and also to start a T0- assessment under the DMA section. 

 The KPI data is exported (downloaded) in XLS format. 

The csv templates are available on the Knowledge Hub under Guidance Documents: Overview - KPI Reporting Tool | European Digital Innovation Hubs Network (europa.eu). Alternatively, if you already have some data registered in the tool, when you click to Download data you will get access to the Excel file, which will also serve as a template for uploading data.  

The sharing of customer is now available. If you try to create a SME or PSO to perform a Digital Maturity Assessment (DMA) or record Performance indicators, and the SME or PSO is already created by another EDIH, you will receive the following message: "This fiscal registration number corresponds to an SME/PSO that is already registered with another EDIH. You may request access to this SME/PSO by contacting the helpdesk." 

You need to click on the hyperlink that will appear in order to inform the DTA Helpdesk and request to be added as an associated EDIH for that customer. 

When you register a new service and choose the category “Support to find investment”, two new fields automatically appear (see image to the right):  

• “Amount of investment triggered (€)” and  
• “Type of investment”. 

Yes, the “Author” column has been added.

Yes, as per 3.1, it is now possible to upload information for all tabs such as “Reporting of EDIH services delivery”, “Reporting of EDIH's events”, etc. via csv.

No, the technologies and sectors are based on the lists used in the EDIH catalogue and are not foreseen to be updated. 

The registration of a customer in the KPI tool relies on the customer’s name and VAT number, which have to be unique. This prevents the double entries for a single customer and therefore, also prevents the registration of one company’s specific service or unit as a separate customer.

This is due to the fact that the KPIs and DMA results, according to the methodology, should be linked to one SME or PSO only; for example, the DMA should be done on organisational level, not on department level. 

EDIH projects will be reviewed by external experts at the periodic review meetings (month 18 and month 36), the situation will be assessed and the EDIH will have the opportunity to justify deviations. 

There is no limitation considering entities giving in-kind contributions, e.g., participating as associated partners or third parties bearing their own costs (not recipients of EU funding). Main participants of the consortium (beneficiaries) are limited to those described in the Grant Agreement. 

There is a strict prohibition of double funding from the EU budget (except under EU Synergies actions: ERDF and RRF). Outside such Synergies actions, any given action may receive only ONE grant from the EU budget and cost items may under NO circumstances declared to two different EU actions. 

Yes, there is a limitation. The Digital Europe Programme does not allow countries outside the EU and Associated Countries (Liechtenstein, Iceland and Norway) to benefit from the funding.  

Targeted stakeholders include both companies (SMEs and small mid-caps) and public sector organisations (PSO). The Digital Europe Programme does not allow countries outside the EU and Associated Countries (Liechtenstein, Iceland and Norway) to benefit from the funding. SME from non-EU countries can thus not receive the same benefits (e.g., price reduction) as those from EUcountries. 

The European Commission would encourage also Seal of Excellence (SoE) EDIHs to use the reporting tool but its use is not mandatory for them. SoE EDIHs are advised to discuss with their respective national authority what they would prefer.  

There are different approaches depending on the MS, all of which are compatible with the regulation. All these problems are being solved with time. We recommend to contact your project officer in order to have a clearer view on this issue. 

It would make indeed more sense to fill in the actual updated prices you will invoice. However, the EC should be notified about it and the updated prices need to be agreed. We would advise you, if you haven't done so yet, to inform your Project Officer and ask her/him for advice on this issue.